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Created: 18 June 2024
Updated: 18 June 2024

How to Enable or Disable IMEI Login Check (Device Change Detection)?

IMEI Login Check (Device Changing Detection) prevents fraudulent logins to a user account from another mobile device without approval. When IMEI Login Check is enabled, the Admin must approve the login to ensure it is done by the respective account holder. This feature can be enabled for specific user accounts or every user account in the system.

Navigate to the section by clicking it.

Enable/Disable for Whole Company

  1. To start, go to the desktop site’s navigation bar > User Management > User Account Customisation.
    Open User Account Customisation Here: https://system.caction.com/uac

    Turn Off IMEI Step 1

    *Note: Only certain admins can perform this action.

  2. Click the “pencil” icon next to the “Company Settings”.

    Turn Off IMEI Step 2

  3. Press Ctrl + F and enter “IMEI Login Check”.

    Turn Off IMEI Step 3

  4. Toggle/untoggle “IMEI Login Check” to turn on/off the IMEI check.

    Turn Off IMEI Step 4

  5. Click “Save Control Settings”.

    Turn Off IMEI Step 5

  6. Click “Apply to new users and update existing users” to turn on/off IMEI for all users.

    Turn Off IMEI Step 6

  7. For example if turn off IMEI, all users can login with different devices without approval now.

    Turn Off IMEI Step 1



Enable/Disable for Individual User

  1. To start, go to the desktop site’s navigation bar > User Management > User Account Customisation.
    Open User Account Customisation Here: https://system.caction.com/uac

    Turn Off IMEI2 Step 1

    *Note: Only certain admins can perform this action.

  2. Click on the department name.

    Turn Off IMEI2 Step 2

  3. Enter the name of the user.

    Turn Off IMEI2 Step 3

  4. Select on the “Select Department” button.

    Turn Off IMEI2 Step 4

  5. Click the “pencil” icon next to the user.

    Turn Off IMEI2 Step 5

  6. Press Ctrl + F and enter “IMEI Login Check”.

    Turn Off IMEI2 Step 6

  7. Toggle/untoggle “IMEI Login Check” to turn on/off the IMEI check.

    Turn Off IMEI2 Step 7

  8. Click “Save Control Settings”.

    Turn Off IMEI2 Step 8

  9. “IMEI Login Check” has been turned on/off when the prompt appears.

    Turn Off IMEI2 Step 9




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