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Version 1.0
Created: 24 May 2024
Updated: 7 August 2024

My updates are not received by my admin and other team members. Why?

Here are the potential issues and solutions:

  1. Poor Internet Connection:

    • Check if your internet connection is stable.
       If it’s unstable, try switching to a more reliable network, such as a mobile hotspot or a different Wi-Fi network.

    • Test your internet speed.

      1. Enter the speed test website: https://www.speedtest.net/result/16588514558
      2. Start to test the internet speed.
      3. If the speed is below 25 Mbps, you may experience difficulties in updating. If possible, switch to a faster internet connection.

  2. Page Not Refreshed:

    • Ensure all team members, including your admin, refresh their page to receive the latest updates.

  3. Updates are stuck in pending upload:

    • Go to your Pending Data in the User Profile page to see if there are any items still loading.
    • Should the list still not move even after connecting to a stronger internet connection, please contact our support team at 012-278 0122. When contacting support, please provide the following information:
      1. Your account details (Company name, username, and phone number/email registered).
      2. The date and time of when the issue occurred. If the issue still persists, inform our team on it as well.
      3. A screenshot of the error page.

    *Note: Should the issue be updates being stuck on pending upload, DO NOT relog from the system as your pending update data will be lost.


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